Cancellation & Refunds
You are entitled to cancel your order for the Goods without penalty within seven days of the Goods having been delivered to you. In such an event, you will receive a full refund of the purchase price within thirty days of the date of cancelling this agreement. You undertake not to utilize the Goods, your agreement of purchase will be deemed to have been cancelled, and you will be liable in terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002 (as amended from time to time) for the direct costs of returning the Goods, such as courier and/or shipping charges. Please note that your right to cancel your order for Goods without penalty set out in this clause, shall not apply where the Goods have been removed from their original packaging. Contact details are via email: sales@philtron.co.za or Telephone: +27 12 326 9644
Return of Goods
Goods may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered. If the Goods are defective in any way this must be reported within twenty four hours after the product having been delivered to you and must be returned to us within a period of one month after delivery. If the Goods are not the same as what was ordered this must be reported within twenty four hours of delivery. Any damage must also be immediately reported within twenty four hours of delivery. If the Goods have been approved for return, we will notify you and either arrange for our couriers to collect the item from you or request that you send it back to us or ask you to return the item to our Registered Address 65 Francis Baard Street, Pretoria, 0002, dependent on your original order's shipping method. If you are returning Goods via courier please package it carefully so that it does not become damaged en-route. Please include the Returns Request Number and a copy of your original invoice with any return. Contact details are via email: sales@philtron.co.za or Telephone: +27 12 326 9644
